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Running a cannabis retail store has many moving parts – From hiring and managing staff, controlling inventory, reporting, security, compliance, POS and other areas. We can help ensure your enterprise is operating at peak efficiency to support your brand and enhance customer experience through our SmartTending Cannabis Fundamentals course.
The SmartTending: Cannabis Retail Fundamentals is ideal for new and fast-growing cannabis retail stores and franchises that are building for success but may not have the time to train employees on-the-fly. Delivered over sessions, the course is comprised of modules that cover everything that budtenders and store managers need to provide a top-tier customer service experience, all while remaining compliant under federal and provincial cannabis regulations. Attendees must complete a comprehension exam to earn their BudTender or Manager certification.
With growing competition in cannabis retail and strict promotional requirements, customer service is increasingly a key differentiator for setting your business apart. We are here to help you succeed, FAST!
Your success is our priority. Learn compliance on advertising and promotions directly from a former manager of the Alcohol & Gaming Commission of Ontario. Learn from the regulators how to run and advertize your store.
We embrace a learning environment that will prepare you for the path ahead. Our classes incorporate traditional learning styles as well as hands-on experiences.
Our classes are taught by dedicated and experienced cannabis educators. Using interactive teaching strategies, they make sure that every BudTender and Manager leaves the course with the confidence they need to run a compliant and successful store. We explore interactive case studies throughout our sessions that highlight real-world examples that could get untrained staff members into trouble. Understand complex real-life problems and identify core issues by developing and understanding how patrons think.
Introduction to the biology of the cannabis plant, including details of subspecies and cultivars. Description of basic chemistry, including an introduction to terpenes and cannabinoids. The physiological effects will be discussed.
History of cannabis in society including restriction decriminalization and legalization. Cultivation and processing will be discussed along with a strong emphasis on product classes and types.
Describes the federal and provincial regulations that control the production, distribution, and sale of cannabis. Specific topics will include inducements to sell, health claims, and advertising.
Highlights key responsibilities for employees carrying out responsibilities under a Cannabis Retail Manager’s Licence. Additionally, delineates responsibilities that non-manager employees are not authorized to carry out.
Sales-specific training that focuses on fostering a welcoming and productive sales environment by implementing industry best practices, upselling without inducement, creating returning customers by creating a developed and intentional customer experience.
An important module that covers how managers will be working within the framework created within the OCS, filling buy sheets, inventory reporting, best practices, shipping/receiving and what the future holds for change. Ordering strategy and best practices is covered.
Budtenders and Managers need to learn store operations from opening/closing to inventory reporting to destruction.
The what, where, when, and why of Standard Operating Procedures is explained. BudTenders will learn how to look up, categorize, and edit the store's procedures in this module.
Budtenders will learn to create an experience around cannabis with patrons to introduce them to new products and accessories. Learn about the impact of impulse buys and product placement.
Did you need papers? Lighters? Dab rigs or rolling trays with your flower purchase today?
Budtenders and Managers take their training to the next level with a mandatory exam at the end of the session. All participants pass with a grade of 70% or better.
Each participant received their own certificate of achievement at the end of the course!
CannDelta CSO, Lucas McCann, explains SmartTending Cannabis Retail Fundamentals in this webinar presented by Business of Cannabis and Torkin Manes LLP during the Cannabis Retail 2021: A Look Ahead.
All Attendees Receive a Comprehensive Handbook in this Interactive Training!
We help you prepare thorough and complete applications for your retail store. We include specific supplemental documents
that exceed the minimum requirement and ensure provincial regulators have everything they need to quickly evaluate your
file. We’re with you all the way through your public notice period, drafting effective responses to any concerns that arise.
We go beyond simply ensuring your proposed location is compliant with the minimum standards set forth by the provincial regulating body. We evaluate specific metrics to
minimize the risk of public opposition and maximize long-term profitability
Once you have selected the right store, we can make sure your store is ready for its inspection and ready for business. We will create a set of designs for your store that include the room
layout, product flow, and fixture diagrams.
From physical security to surveillance systems, we ensure that your retail store is both compliant with regulations and secure.
We carefully select our partners to bring the greatest value to our clients and seamlessly bring your vision to life!
Ask us about our trusted partners in law, web design, logo development, security system installation, millwork, and point-of-sale software.
We aim to forge strong relationships with our clients that extend well past your store opening! We support our clients with ongoing compliance inspections, catalogue updates,
evaluating marketing strategies and more!
Have professionals craft out the public responses and complaints to your store application in a short period.
We offer a full suite of 55 cannabis retail-specific Standard Operating Procedures (SOPs) that ensure day-to-day operations are conducted in a safe and compliant manner. Our SOPs have been meticulously designed to encompass and satisfy the guidelines, requirements and provisions set out by the Act in respect to cannabis retail stores and their operational practices and physical security.
Prepare for a site audit from the regulator with our planned or surprised mock inspections. Ensure that your team is making use of their knowledge and training. Inventory auditing and security assessments are included.
Receive a complete compliance report to share with how your team did.
Plan your business with our customized and uniquely crafted business plans. We can develop your brand and logo, create your e-commerce website, and produce a pitch deck that you can take to find investors or to secure property in a competitive real estate market.
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